Table of Contents
Problems Solved
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Project
Microsoft 365 and Microsoft Teams
Customer Challenge: Fragmented Communication and Decentralized Management
Active owners and managers of real estate and real estate investments since 1999, Hazelview Investments struggled with their phone systems’ integration and reliability across their two distinct business units. Their use of separate phone systems across the units lead to inefficiencies and decentralized management. Using an amalgamation of disjointed webinar platforms added further barriers to communication.
Owing to a decentralized communication system, they also faced governance difficulties with their team platforms and file sharing. At the same time, they were facing a period of financial hardship and wanted to achieve cost-efficiency where possible.
The Solution: Centralized Phone Systems and Guided Governance Workshops
ProServeIT partnered with Hazelview to identify and eliminate their communication roadblocks. The solution involved leveraging Microsoft Teams and its telephony capabilities, consolidating all phone systems into a centralized and cost-efficient model.
Along with Teams, a migration to Office 365 was proposed in order to enhance collaboration, replace disparate webinar platforms, and provide a dynamic meeting experience.
Finally, a governance workshop was conducted by ProServeIT and Microsoft to address Hazelview’s Team platform and file sharing issues. Expert guidance was provided to align Teams with business requirements, manage external access, create groups and teams, control file sharing, and set meeting policies.
The Impact: Efficient Calling Systems, Enhanced Collaboration and Elevated Governance
The implemented solution had a significant impact on Hazelview Investments. The centralized and streamlined phone system improved call flows, response times, and call management across departments and business units. The transition to Teams and Office 365 enhanced collaboration, meetings, and mobility for their teams, supporting realtors on the go.
The governance workshop provided clarity on Teams usage, elevating their platform maturity and ensuring compliance.
Overall, Hazelview witnessed increased efficiency, cost-effectiveness, collaboration, and improved governance, allowing their employees to feel connected like never before.
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